Q: What are the benefits of creating a store?
If you create a store with AllGoods, you will have a customizable store-front, a user-friendly dashboard, comprehensive analytics, and a powerful inventory management system. Stores are also able to sell items as products which allows you to use debit/credit card as a payment option. You will also have the opportunity to gain a Gold Store status if you meet the requirements, which will increase your credibility as a seller.
Q: Who can create a store?
Anyone can create an AllGoods store. You will need an AllGoods user account, a verified address, and a bank account for your money to go into.
Q: How do I create a store?
First, you will need to need to create a personal AllGoods account. After that you can then click on the 'Open a store' button that appears in the dropdown after you click MENU in the top right corner. You will be prompted to fill out your store details after which you will have a store which you will be able to list products under immediately.
Q: What fees do AllGoods charge for opening a store?
It is free to create a user account, which you can use to buy and sell items.
A store costs $4 per month + a success fee of 2%. There are no listing or withdrawal fees.
You can find a more comprehensive list of AllGoods’ fees here.
Q: Why are there different store types?
You may have noticed that there are three store types: Gold, Silver and Bronze. We encourage stores to have high standards of customer service, shipping times, and product quality by awarding sellers with a high store status. Buyers will be able to see the seller store type, which may impact their purchasing decision.
Q: Will I be able to upgrade or downgrade my store status?
Yes, you will be able to upgrade your store status from Bronze or Silver Store to Gold Store on your profile. You must, however, comply with the requirements to maintain this status. Likewise, you will be able to downgrade your store status if you decide you are unable to comply with any of the requirements.
Q: What dimensions should I use for my logo and cover image?
Logo's look best if they are square. The recommended size is 300 x 300 pixels.
The default size for a cover image is 1655 x 400px althrough any image around this size should work well. Click here to find out more about storefront images.
Q: Do I have to offer returns as a store?
You will only be required to do so if your item:
Doesn’t match the description or photos;
Is different from the item purchased;
Is missing parts;
In such cases, you will be required to pay for return shipping, as well as provide a refund or return.
You can also offer your own return policy, but this is not compulsory. If you decide to offer returns to gain a competitive advantage, you may do so. You will be required to state your policies and requirements clearly. Some of the policies you may add include:
Number of days a buyer has to notify you;
Types of refund, or replacements, you offer;
Specifications as to which party will have to pay for return shipping;
Any fees charged;
Q: How many products can I list?
There is no limit to the number of products you can list.
Q: Will my product listing run out?
No, once you have listed the product, there is no end date. You can set the amount of stock you have, and if your stock runs out, you can pause your product listing. Alternatively, you can remove the product from your inventory manager if you are not selling it anymore.
Q: How do I customize/set up my storefront?
We have a tutorial which will guide you through the step by step setup of your storefront. View it here.
Q: How I do add a variation?
We have a tutorial which guides you through the step by step process of adding a variation. View it here.
Q: What are the recommended product photo settings?
We recommend that you have the photo format in PNG or JPG. The maximum size your photo can be is 5MB and the recommended dimensions are 2X3 with a 1000 pixel width. We require product photos to have a professional look and preferably to have a white background.
Q: How do AllGoods payments work?
Our payment system is powered by Stripe. AllGoods payments allows your store to accept credit card and debit card payments from your customers. This is a feature only available for AllGoods store accounts. There is a 2.9% + $0.30 fee charged by Stripe per transaction.
You can find out more about AllGoods paymenst here.
Q: How do I withdraw my available funds?
When payments from your incoming orders have been cleared, they can be withdrawn from your “Payments” page in your Store Manager. Click the "Withdraw now" button to withdraw your funds.
Q: How do I refund an order?
To refund an order, find the particular order in your order history. Each order has the option for a refund to be returned to the buyer. You will be able to choose how much you wish to refund. This will be processed automatically by AllGoods payment system.
Q: Why can’t I list cash and bank transfer as a payment options for products?
We want to create a streamlined purchasing process for customers. We believe having the checkout process as a one-click process, along with quick shipping, is important.
Q: How will buyers find my storefront?
When buyers are searching or browsing our marketplace and find your product, they can click to your storefront. If they are following your store, every post you make will show up in their AllGoods newsfeed. If they type your storename into the search bar a link to your storefront will also appear.
Q: What are storefront posts?
Stores are able to make posts on their storefronts, just like on social media. These can be seen by users that visit your storefront. When a user follows your page, your posts will also show up on their My AllGoods newsfeed.
Q: Why does my item not show up on the auctions homepage?
The auctions homepage only shows items which have been listed as an auction. When searching for an item or browsing a category, buyers have the choice of selecting to view results for both auctions, products, or both.
Q: How do I edit my store description?
You can edit your store description through your "Store manager settings" page (under General).
Q: What are featured items?
The "Featured Items" page is a customisable page. It’s really up to you, the store manager, to decide what items you would like to feature there.
Q: How do I change my logo and cover image?
If you would like to change your images you can do so from your storefront. Make sure that you are logged in, and then click the 'Edit' button on the logo or cover image to change them.