Reviews & feedback, what's the difference?

AllGoods differentiates between new and secondhand listings, this means that a different response is given after buying an item. Both are important in keeping AllGoods a safe place to buy and sell while also helping other users make an informed purchase decision.

 

As a buyer, you don't need to worry too much about whether you need to place a review or leave feedback. You will be prompted after the sale is completed as to what you need to do. 

 

So what is the difference? Well...

  •  A review is placed on a specific product that you have bought. It is visible to other users who are looking at that product. Reviews usually contain a title, description of the product, a photo, star rating, and some tags which help describe the product. Reviews are designed to provide other fellow buyers a more informed purchase decision. A store selling a product does not need to give any feedback or review to the buyer of a product.
     
  • Feedback is placed on the seller and the buyer of an auction. Because auctions are generally one-off second-hand items, it doesn't make sense to have a review on the item itself. Therefore, the feedback is placed on the seller rather than the item being sold. Leaving feedback helps build trust among the AllGoods community.

 

When do I place a review?

Placing a review should be done after you have purchased a product from the AllGoods Mall. You can place the review anytime after you confirm the delivery for 30 days. You should place a review when you feel that you can give an honest and informed description of the item you bought.

You can find out more about how to place a review on this helpful page.

 

When do I place feedback?

After either buying or selling a secondhand listing, both the buyer and the seller should place feedback on each other. 

you can find out more about placing feedback on this helpful page.

 

 

 

Categorized under Help Desk, Bidding & Buying